Introduction
At Tail Notes, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet management application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Personal Information
- • Email address (for account creation and verification)
- • Name (optional, for personalization)
- • Account preferences and settings
Pet Information
- • Pet details (name, species, breed, date of birth, etc.)
- • Medical records and health information
- • Veterinary clinic information
- • Medication and vaccination records
- • Photos and documents you upload
- • Event and appointment information
Automatically Collected Information
- • Usage data and application interactions
- • Device information and browser type
- • Log files and error reports
How We Use Your Information
- • To provide and maintain our pet management services
- • To process and store your pet's health and care information
- • To send important account and service notifications
- • To process emails sent to our email processing system
- • To improve our application and develop new features
- • To ensure the security and integrity of our services
- • To comply with legal obligations
Email Processing
Our email processing feature allows you to send pet-related documents to mypet@tailnotes.com. When you use this service:
- • We process email content to extract relevant pet information
- • We use AI services to parse veterinary documents and records
- • Email content is processed securely and stored with your pet's records
- • We verify your identity before processing any emails
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- • With your explicit consent
- • With pack members you've invited to collaborate on pet care
- • With service providers who assist in operating our application
- • When required by law or to protect our rights and safety
- • In connection with a business transfer or merger
Third-Party Services
We use the following third-party services to provide our application:
- • Authentication: BetterAuth for secure login and account management
- • Database: Neon (PostgreSQL) for data storage
- • Email Services: Mailgun for email delivery and processing
- • AI Processing: Google Gemini for document parsing
- • File Storage: AWS S3 for photos and document storage
- • Hosting: Vercel for application hosting and deployment
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your personal information and pet data for as long as your account is active or as needed to provide you services. You may delete your account and associated data at any time. We may retain certain information as required by law or for legitimate business purposes.
Your Rights
You have the right to:
- • Access, update, or delete your personal information
- • Export your pet data
- • Opt out of non-essential communications
- • Request information about how your data is processed
- • Lodge a complaint with a data protection authority
Children's Privacy
Our application is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
International Users
Our services are hosted in the United States. If you access our services from outside the United States, you acknowledge that your information may be transferred to, stored, and processed in the United States where our servers are located.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@tailnotes.com.