Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Tail Notes, a pet management application operated by us. By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

Description of Service

Tail Notes is a comprehensive pet management platform that allows you to:

• • Store and manage your pets' information and health records
• • Track medications, vaccinations, and appointments
• • Upload and organize veterinary documents and photos
• • Process emails with pet-related information using AI
• • Collaborate with others through our pack system
• • Generate calendar feeds for pet events
• • Access memorial features for deceased pets

User Accounts

To use our service, you must:

• • Create an account with accurate and complete information
• • Maintain the security of your account credentials
• • Verify your email address
• • Be at least 13 years old (or the minimum age in your jurisdiction)
• • Use the service only for lawful purposes

You are responsible for all activities that occur under your account and for keeping your password secure.

Acceptable Use

You agree not to:

• • Use the service for any illegal or unauthorized purpose
• • Upload malicious content, viruses, or harmful code
• • Attempt to gain unauthorized access to our systems
• • Harass, abuse, or harm other users
• • Share false, misleading, or harmful information
• • Violate any applicable laws or regulations
• • Interfere with or disrupt the service
• • Use automated systems to access the service without permission

Pet Data and Content

You retain ownership of all content you submit to Tail Notes, including pet information, photos, and documents. By using our service, you grant us:

• • Permission to store, process, and display your content
• • Rights to use AI services to parse and extract information from your uploads
• • Authority to share content with pack members you've invited
• • Rights necessary to provide and improve our services

You are responsible for ensuring you have the right to upload any content and that it doesn't violate any laws or third-party rights.

Email Processing Service

Our email processing feature (mypet@tailnotes.com) allows you to send pet-related emails that we automatically process. By using this service:

• • You consent to AI processing of your email content
• • You confirm you have rights to the information in your emails
• • You acknowledge that processing accuracy may vary
• • You remain responsible for verifying extracted information

Pack Collaboration

When you invite others to join your pack:

• • You grant them access to designated pet information
• • You remain responsible for managing pack member permissions
• • Pack members must also comply with these Terms
• • You can revoke access at any time

Medical Disclaimer

Tail Notes is a pet management tool and does not provide medical advice. Our service:

• • Is not a substitute for professional veterinary care
• • Should not be used for emergency medical situations
• • May contain errors in AI-processed information
• • Does not replace consultation with qualified veterinarians

Always consult with a licensed veterinarian for medical advice, diagnosis, and treatment of your pets.

Service Availability

We strive to maintain service availability but cannot guarantee uninterrupted access. We may temporarily suspend service for maintenance, updates, or due to circumstances beyond our control. We are not liable for any downtime or service interruptions.

Intellectual Property

The Tail Notes application, including its design, functionality, and content (excluding user-generated content), is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer our service without permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information. By using our service, you consent to the collection and use of information as described in our Privacy Policy.

Termination

Either party may terminate this agreement:

• • You may delete your account at any time
• • We may suspend or terminate accounts for Terms violations
• • We may discontinue the service with reasonable notice
• • Upon termination, your access to the service will cease

You may export your data before account deletion. After termination, we may retain certain information as required by law.

Disclaimers and Limitations

Our service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• • Warranties of merchantability or fitness for a particular purpose
• • Warranties regarding service availability or accuracy
• • Warranties about AI processing accuracy

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the service, your violation of these Terms, or your violation of any rights of another party.

Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law provisions. Any disputes arising from these Terms or your use of the service shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the service after changes constitute acceptance of the new Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Contact Information

If you have any questions about these Terms of Service, please contact us at legal@tailnotes.com.